Return & Refund Policy

Last Updated: [DATE:17/07/2026]

At Armixa, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your options.

1. Return Eligibility

You may request a return if the following conditions are met:

  • The return request is made within 10 DAYS of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • The product is returned with all original packaging, tags, manuals, and accessories (if applicable).
  • You provide proof of purchase, such as your order confirmation or invoice.

We reserve the right to inspect returned products before approving a refund or exchange.

2. Items Not Eligible for Return

For hygiene, customization, and operational reasons, the following items are generally not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Customized or personalized products
  • Special-order or made-to-order items
  • Products showing signs of use, wear, or damage caused after delivery
  • Items returned without original packaging or essential accessories
  • Clearance, final sale, or non-returnable items clearly marked on the product page

Please review product descriptions carefully before placing your order.

3. How to Request a Return

To initiate a return:

  1. Contact us within 10 DAYS of receiving your order.
  2. Email us at armixaofficial@gmail.com with:
    • Your order number
    • Reason for the return
    • Photos of the product (if applicable)
  3. Wait for return authorization and instructions before sending the item back.

Returns sent without prior approval may not be accepted.

4. Return Shipping Costs

Unless the return is due to our error (such as an incorrect, damaged, or defective item):

  • The customer is responsible for return shipping costs.
  • Original shipping charges, if any, are generally non-refundable unless required by applicable law or otherwise stated.

If the return is approved because we sent the wrong item or the product arrived damaged or defective, we will cover the reasonable return shipping costs or provide an alternative solution, as appropriate.

5. Inspection of Returned Items

Once your returned item is received, we will inspect it to verify that it meets the eligibility requirements.

If the return is approved, we will notify you by email regarding the status of your refund or exchange.

6. Refund Process

Approved refunds will be issued using the original payment method whenever possible.

Please allow up to 10-14 Busniess Days after the return has been approved for the refund to be processed.

Depending on your bank, payment provider, or credit card issuer, it may take additional time for the refunded amount to appear in your account.

Shipping charges, handling fees, or other non-refundable charges may not be refunded unless the return is due to our error or as required by applicable law.

7. Exchange Policy

If you received:

  • The wrong item,
  • A damaged product,
  • A defective product, or
  • An item with a manufacturing defect,

we will gladly arrange an exchange, subject to product availability.

To request an exchange, please contact us within 10 DAYS of receiving your order.

If the requested replacement is unavailable, we may offer a refund or store credit, where appropriate.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 10 DAYS of delivery.
  • Do not use or alter the product.
  • Keep the original packaging.
  • Send clear photographs showing:
    • The product
    • The packaging
    • The shipping label
    • The issue or damage

We will review your request promptly and work to provide an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

9. Order Cancellations

Orders may be cancelled before they are shipped by contacting us as soon as possible.

If your order has already been dispatched, it may no longer be eligible for cancellation and will instead be subject to this Return & Refund Policy.

10. Refused Deliveries

If an order is refused at the time of delivery or returned to us because of an incorrect shipping address provided by the customer, any refund may be reduced by applicable shipping, return shipping, or handling charges, where permitted by law.

11. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Armixa

Email: armixaofficial@gmail.com

Phone: [PHONE NUMBER]

Business Address: [BUSINESS ADDRESS]

Business Hours: [BUSINESS HOURS]

We are committed to resolving your concerns fairly, promptly, and professionally.